Terms & Policies
booking POLICY:
To book a CPW event, find the event you are interested in attending on the ‘upcoming events’ page. After making any enquiries about the event that you would like to make, add the deposit(s) or event passes (for online events) for the event to your cart and go to the checkout page. Once you have paid you will receive an email confirmation. Your final bill, which will take into account your deposit and any discounts or bursaries, will be sent to you by email after we receive your deposit and should be paid four weeks prior to the event via BACS.
Further details about booking
Bookings are not confirmed until we have received your deposit payment.
Parents and carers may each bring one additional child who is not of their own immediate family (to all-age events).
Pets cannot be accommodated.
Smoking is not allowed in the buildings and grounds of the Centres we use.
We try to ensure that centres are fully accessible, but please discuss specific needs (such as mobility or hearing) with the organiser.
CANCELLATION POLICY:
Unable to attend
In the event that you are unable to attend an event, please let the organiser know at least four weeks prior to the start of the event. If you do not have the organiser’s contact details please email secretarycpw@gmail.com to inform CPW of your cancellation. Cancellations received less than four weeks prior to the start of the event will incur the full event fee. Deposits are not normally refundable.
Event cancellation
If an event is cancelled, or the date is changed and you are no longer able to attend, your deposit will be returned in full.
safeguarding policy:
CPW is committed to safeguarding the welfare of children, young people and vulnerable adults. As an organisation we are fully committed to ensuring that consistent and effective safeguarding procedures are in place. Our helper teams all undertake appropriate training and are DBS checked.
CPW’s Safeguarding Policy and Procedure have been drawn up and reviewed by the Catholic Safeguarding Advisory Service (CSAS). CSAS is used by CPW as the the Registered Body for the Disclosure and Barring Service (DBS). CPW’s Policy and Procedure is available on request.
If you have any concerns, please contact a CPW Trustee in confidence by email (secretarycpw@gmail.com) or contact your local social services team, or the Police by calling 101.
privacy policy:
CPW is compliant with data retention and will always use data held on individuals respectfully. CPW’s document retention policy is available on request.
complaints policy:
Catholic People’s Weeks views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person that has made the complaint.
Our policy is:
To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint
To make sure everyone at Catholic People’s Weeks knows what to do if a complaint is received
To make sure all complaints are investigated fairly and in a timely way
To make sure that complaints are, wherever possible, resolved and that relationships are repaired
To gather information which helps us to improve what we do
Definition of a Complaint
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Catholic People’s Weeks. Complaints may come from any person wishing to attend or actually attending a Catholic People’s Week (including helpers, chairs, organisers, speakers and chaplains), or from any other CPW member.
A complaint can be received verbally, by phone, or in writing by email.
Confidentiality
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
Responsibility
Overall responsibility for this policy and its implementation lies with the management committee.
Review
This policy is reviewed regularly and updated as required.
How to submit a complaint
Written complaints may be sent to CPW by e-mail at secretarycpw@gmail.com . Verbal complaints may be made in person to any of management committee, or to the chair or organiser of the week.